Warranty Policy

Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits under this Warranty Policy are in addition to your rights and remedies under the New Zealand Consumer Law. Nothing in this Warranty Policy excludes, restricts or modifies your rights under the New Zealand Consumer Law.

Under this Warranty Policy, Atdec warrants that its products, under normal use and in accordance with the relevant product's Technical Specifications, Installation Instructions, and this Warranty Policy, will be free from defects in materials, assembly and workmanship for a period of up to 10 years from the original date of purchase (For specific warranty periods please refer to the relevant product page).

Atdec products are only intended for indoor use and for use under static loads. Failure to use Atdec products in this way will void this Warranty Policy. Atdec products are not designed to be installed in moving vehicles.

Any service or repairs to Atdec products carried out by non-Atdec personnel will void this Warranty Policy.

This Warranty Policy does not apply to any defects to Atdec products as a result of customer abuse, misuse, negligence, normal wear and tear, unauthorised service, modifications, improper installation or damage caused by accident.

Under this Warranty Policy, Atdec will, at its discretion, repair or replace any defective product without charge to the owner within the warranty period. This is your sole remedy from Atdec under this Warranty Policy, although other remedies may be available at law, and no third party is authorised to assume liability or on Atdec's behalf or impose any obligation on Atdec.

To the extent permitted by law, Atdec's aggregate liability to you in connection with any product is limited to an amount equal to the purchase price of the relevant Atdec product. Unless required by law, Atdec is not liable for any indirect, special reliance, incidental or consequential damages, or any loss of profit, savings, revenue, business, goodwill or data sustained or incurred in connection with the product.

To the extent permitted by law, Atdec does not accept any liability for any loss, cost, damage or expense arising from or in connection with the theft of any product secured by an Atdec product, by delay of installation, or interrupted operation.

To make a claim under this warranty policy please follow the returns procedure.